Dear Sir or Madam,
in the interests of the safety of our Customers and the highest quality of Drutex S.A. products,
we have informed our Customers that Drutex S.A. received information from the manufacturer of window mountings MACO (Mayer & Co Beschlage GmbH), about a possible defect in MULTI tilt-and-turn window mountings packed in 2018/10 to 2019/03.
According to the information provided by MACO: “It cannot be ruled out that with some mountings parts it is possible for the scissor and hinge to decouple, which in the worst-case scenario can lead to the sash falling out of the window frame. This may cause a danger to the health and life of the user. This risk has been identified during laboratory tests in MACO workshops. In none of the windows installed at the customer's premises has such an event occurred so far. However, it requires immediate checking at a particular customer and possibly supplementing the scissor with a dedicated clip or gluing two elements.
We emphasize that opening windows is completely safe. Potential risk concerns only the function of tilting the window.”
Potentially faulty mountings were supplied, among others, to Drutex S.A., and were used to manufacture windows:
with a manufacture date from 18/10/2018 to 30/05/2019.
Currently, in agreement with Drutex, MACO is performing maintenance services aimed at removing potential defects.
For this purpose, it is necessary to establish the contact details of all end users who purchased Drutex windows with the manufacture dates from 18.10.2018 to 30.05.2019. MACO has requested that such data be provided to Drutex and Drutex window distributors.
Notwithstanding the above, we kindly ask the users and/or purchasers of Drutex windows with manufacture dates from 18.10.2018 to 30.05.2019 to report the need for maintenance in writing to their dealers. Note: the manufacture date is embossed on the window frame in the interpane space! The proof of purchase must be attached to a complaint notification.
Please be careful until the maintenance services have been completed.
Despite the lack of fault of Drutex S.A., we deeply regret this situation, apologize for any inconvenience, and thank you for your understanding.